Sevenoaks Virtual Hub - Account and Data Deletion

Request account deletion

You can request deletion of your user account using the form on this page.

Deletion is not immediate and may require review if there are active services associated with your account.

This request applies to your user account only and does not automatically close your company account or active services.

This page explains how users can request deletion of their Sevenoaks Virtual Hub account and associated personal data.

This policy applies to Sevenoaks Virtual Hub services provided by Bromley Virtual Hub Ltd, including virtual office services, business phone services (B-Phone), and the B-Phone mobile application published by Bromley Virtual Hub Ltd on the Google Play Store.

How to request deletion

You can request account deletion using the form on this page.

If you are unable to use the form, you can also contact us at [email protected].

We may contact you to verify ownership of the account before processing the request.

What data is deleted

When your account deletion request is processed, we delete:

Your user account and login credentials
Associated email address and profile information
App access tokens and authentication data
Call routing settings and preferences

What data may be retained

Some data may be retained for a limited period where required for legal, regulatory, billing, or fraud-prevention purposes, including:

Call records and billing records
Invoices and payment-related data

Any retained data is securely stored and automatically deleted once the required retention period expires.

Retention period

Required records are typically retained for up to 6 years, in line with UK accounting and telecommunications obligations.

If you have questions about data deletion, please contact [email protected].