Yes, our virtual office service is primarily designed for businesses, but individuals can also use it for certain personal needs. If you need a stable mailing address for privacy reasons, frequent travel, or as a secure alternative to your home address, our service can be a great solution. However, it cannot be used as a residential address for official documentation such as voter registration or banking purposes. If you’re unsure whether our service suits your specific needs, feel free to contact us for guidance.

Yes! You can use our Sevenoaks address as your official registered office with Companies House, as well as for HMRC correspondence and other legal purposes.

Yes. UK business banks and fintechs typically accept a real, staffed business address like ours in Sevenoaks (not a PO Box) for both your registered office and trading address, provided the details match what you file with Companies House/HMRC. Personal bank accounts are different: UK anti-money-laundering rules require your home address, so a virtual office address can’t be used for personal banking.

Use of the Sevenoaks Virtual Hub address for VAT registration is possible, but it is not automatic and requires prior confirmation.

VAT registration involves correspondence from HM Revenue & Customs (HMRC), including time-sensitive notices. For this reason, clients must contact us before using our address for VAT registration so we can confirm that it is suitable.

After you sign up, we’ll ask for some basic details such as your company name and contact information. Once we receive these, we’ll assign your business address (and your 01732 or 020 phone number, if requested). You’ll then receive an email confirming your allocated address and number. You can start using them after we’ve received and verified your photo ID and proof of address. Verification is completed securely online and normally takes just a few minutes. Once approved, your service becomes fully active and mail handling begins.

Yes. In-person collection is available on all virtual office packages. Clients can collect mail or parcels by booking a collection slot in advance. Collections are available Monday to Saturday during scheduled pickup windows rather than on-demand throughout the full business day. We expect availability to expand further over time.

Bookings can be made from the Virtual Office section of the Client Portal. If you need to collect outside the available booking slots, you’re welcome to contact us by email. We’ll try to accommodate where possible, although availability outside the system can’t be guaranteed.

We also offer mail scanning and forwarding services if you’d prefer to receive your correspondence digitally or have it sent to a nominated address.

No, we offer a flexible service with no setup fees. Monthly plans can be cancelled at any time with at least 14 days' notice before your next billing date. Annual plans are prepaid and non-refundable.

Yes, we accept small business-related packages. However, we do not accept large shipments or high-volume deliveries.

We scan and forward mail on the same day it is received, ensuring you get important documents without delay.

We focus on reliability, flexibility, and a personal approach that larger providers often lack. Your mail is handled promptly, with scanning and forwarding done without delays. We offer real support, not just an automated service—you can speak to us directly, visit in person, and count on us to assist with any special requests. Whether it’s a last-minute mail forwarding change or extra help with a business need, we go the extra mile to make sure you get a service that works for you. Every plan also includes a free phone number with unlimited inbound calls.

Absolutely! We believe in real support. You’re welcome to visit us in Sevenoaks or call us if you ever need assistance.

You’ll be assigned a unique suite number (e.g., Suite x.x) at our Sevenoaks site. Use the full format below for all mail and official registrations (Companies House, HMRC, directors’ service address):
Your Company Name, Suite x.x, Victoria House Offices, 52 High Street, Sevenoaks, Kent, TN13 1JG, United Kingdom

Signing up is simple. Just visit our pricing page, choose your plan, and complete the signup process. If you have any questions, feel free to contact us.

Yes, you can use the address for product returns, but please contact us first so we can confirm the arrangements.

Yes, we provide virtual phone numbers that can be forwarded to your mobile, ensuring your business remains contactable at all times. Our Virtual Phone Line starter package comes FREE with all Office Address packages, or can be purchased separately. You can choose a local 01732 number or a London 020 number, depending on the presence you want to create.

Yes. You can bring your current number by completing a Customer Letter of Authority (LoA). We'll handle the rest with your current provider. Porting is free and usually takes up to three weeks.

Yes, your number is yours and can be ported to another provider at any time in line with UK portability rules. If the number is ported out within the first 6 months, an early termination charge may apply to cover setup and minimum service costs. After 6 months, you can port your number free of charge.

In most cases, London numbers are allocated to us in blocks, and customers are assigned the next available number from our current range.

However, if you’re looking for a specific London range (such as 0207, 0203, or 0204) and that range is not part of our standard allocation, we may still be able to source one for you.

These numbers are typically recycled or premium selections, rather than new allocations, and usually come with an additional monthly charge of £1.85. Availability varies and cannot be guaranteed.

Yes - you can enable call recording directly from your client portal for both inbound and outbound calls. Recordings are securely stored for 30 days and then automatically deleted.

In the UK, call recording is permitted for legitimate business purposes such as training, quality monitoring, or record keeping, provided that callers are informed and consent to being recorded.

If you're recording inbound calls, you can upload a custom welcome greeting that mentions the recording. For outbound calls, there's no automated message - you can simply inform the other party verbally if required.

No — our virtual numbers are provisioned as UK landlines designed for voice calls only. SMS delivery depends on mobile network routing and carrier interconnects, which are not enabled on landline number ranges, so texts sent to these numbers will not arrive. If you need to receive messages, use a dedicated mobile number or a messaging channel like WhatsApp Business alongside your virtual landline.

Yes. You can use our calling app on multiple Apple and Android devices under the same account, where supported. Outbound calls are made through the app and show your business number instead of your personal number. Inbound calls always arrive at your business phone number and follow your call-routing settings, so your call handling remains controlled from your virtual phone setup.

Yes. You can request blocking of unwanted or nuisance callers via the client portal. Blocking is applied to a specific virtual number and helps protect your business line from repeat or abusive calls.

Requests are reviewed before being applied to prevent accidental or inappropriate blocking. You’ll be asked to select the affected virtual number, choose the caller you wish to block, and provide a brief reason.

Blocking only affects inbound calls from the specified caller and does not impact outbound calling, call routing, or caller ID presentation. Please note that some numbers - such as emergency services or certain network-level numbers - cannot be blocked due to regulatory or carrier restrictions.

Yes. Install the WhatsApp Business app on your phone, choose Use a different number, and enter your virtual landline number. When asked to verify, pick Call me (landlines cannot receive SMS), answer the automated call, and type in the code you hear. Setup tips: Route your business phone number to a single handset during verification and temporarily disable welcome messages, call whisper, or press-to-answer prompts so the automated call gets through. If you use Smart Opening Hours, either complete the setup during open hours or extend them for the setup window. Missed the call? Wait for the countdown, request Call me again. If it still fails, stop retrying and contact support.

Yes. After WhatsApp Business is running on the first device, open the app and go to Settings → Linked devices → Link a device. On each additional phone, install WhatsApp Business, choose Use a different number, then tap Link this device to show a QR code. Scan that QR code with your primary phone to share the same business account across all handsets.