Enhance your business communications with a choice of virtual numbers - local 01732 or London 020 - so you always project the right presence. Enjoy inclusive UK calls and control everything from our intuitive portal: configure Smart Opening Hours, choose your Ring Strategy for multiple destinations, and access a complete, searchable call history. All included FREE with your address plan.
Built into every line
The useful controls sit right where you manage your number: routing, hours, call history, recordings, voicemail, and caller ID settings.
Choose the number style that fits your business best: a local 01732 number for a clear Sevenoaks presence, or a London 020 number if that better suits your customer base.
A dedicated business number helps you sound established, keeps personal and business calls separate, and gives clients a more professional point of contact. Both options work well for flexible businesses that want a credible presence without a fixed office.
Route incoming calls to multiple numbers and control how they’re handled. Calls can ring Sequentially, trying each destination in order, or in Parallel, ringing all destinations at once so the first available person answers.
This reduces missed calls, keeps wait times short, and works naturally for small teams, shared lines, or businesses with multiple locations.
Set the times when your business is available to take calls. Outside these hours, callers are automatically redirected to voicemail - ensuring you stay professional and never miss a message, even after closing time.
Make calls that always show your business phone number - not your personal one. Outbound calling is available through our own native app for Apple and Android devices.
Use your mobile network for the most reliable GSM connection where supported, or place internet (VoIP) calls when online. Either way, your calls display your business number on the recipient's Caller ID.
We help connect WhatsApp Business to your business phone line, so conversations stay accessible wherever your team works.
We handle the setup process with you, confirm the current WhatsApp requirements, and guide you through each step clearly and practically. WhatsApp policies can change over time, and while approval can’t be guaranteed in every case, we’re always upfront about feasibility, options, and next steps.
Once connected, the same WhatsApp Business profile can be linked across multiple devices, allowing teams in different locations to reply in real time using one consistent business identity.
A clean, searchable log of every inbound and outbound call - unlimited history, no cutoff. Filter by date, caller ID, duration, direction, or answered vs. missed calls so you can pinpoint the exact call.
Accessible in the client portal or on the go with our mobile app.
Record both inbound and outbound calls with a single switch - fully controlled from your client portal. Recordings are securely stored for 30 days and then automatically deleted, keeping your account clean and compliant without manual management.
If used for training, coaching, or quality monitoring, inform callers and obtain consent where required.
A single mailbox handles all messages, while letting you set one greeting for business hours and another for after hours. Switching happens automatically based on your Smart Opening Hours, so callers always hear the right message.
Every message is delivered instantly by email with a secure playback link (no login required) and is stored in your client portal for 12 months. Play back or download anytime, and if you prefer, we’ll supply a professionally recorded greeting.
Give your callers a seamless, professional experience while shielding them from carrier voicemail. Our “Call Screen & Whisper” feature plays a brief voice prompt to the person you're forwarding calls to, asking them to press 1 to accept.
Until that key-press happens, the caller continues to hear standard ring-back, so no charges start and no awkward voicemail greetings leak through. If no key is pressed within a few seconds, the call automatically hunts to your next destination.
Create a personalised Interactive Voice Response (IVR) menu for your callers - for example: “Press 1 for Sales, Press 2 for Support, Press 3 for Accounts.” A custom IVR helps route calls efficiently and gives your business a polished, professional feel.
Each menu is built to your exact requirements and tested end-to-end before going live. The setup involves a one-time charge and typically takes up to 7 days to complete.
Flexibility is key. We offer monthly plans with no lock-ins, and you can cancel anytime on monthly plans.
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Getting started with inbound calls is easy - no apps, downloads, or extra hardware required. Choose your virtual office phone number and forward incoming calls to your mobile, landline, or team members.
Manage everything in your client portal. Use Smart Opening Hours to decide when calls come through, add backup destinations so no call is missed, and review your full call history anytime.
For outbound calling, use our native Apple and Android app to call from your business number while keeping your personal number private.
There are no per-minute charges for inbound call forwarding on included features. No hidden fees, no long-term commitments, and monthly plans can be cancelled at any time with at least 14 days' notice before your next billing date.
Interested in outbound calling with your virtual number or a separate plan? See b-phone.co.uk.