Privacy Policy

Last Updated: April 25, 2025

Welcome to Bromley Virtual Hub Ltd (trading as Sevenoaks Virtual Hub). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your information when you visit this website and use our services.

1. Who We Are

Bromley Virtual Hub Ltd (trading as Sevenoaks Virtual Hub)
Office 12, 12 Farwig Lane
Bromley, BR1 3RB, United Kingdom
Company No: 16295410

2. Information We Collect

a. Information You Provide to Us:

  • Account and Service Sign-Up: When you sign up for our waiting list or other future products, we collect personal information such as your name, email address, and any other information you voluntarily provide.
  • Address Services: For users who request our address services, we may collect personal information and identification documents to verify your identity. We plan to use an external service for identity verifications when available.
  • Customer Inquiries: If you contact us via our website or other communication channels, we will collect the information necessary to respond to your inquiry.

b. Information Collected Automatically:

  • Cookies: We use both essential cookies (for security, navigation, login, payments) and analytics cookies (e.g. _ga, _gid, _gat from Google Analytics to track page views, session duration, referrers). Analytics cookies are only activated after you give consent via our cookie banner. If we decide to add other non-essential cookies in the future (for marketing, advertising, social features, etc.), we’ll update this policy and obtain your consent before enabling them.
  • Website Chat Helper Interactions: Our website chat helper may record and store conversations to improve our service. We do not, however, store any personal information from these interactions unless explicitly provided by you.

3. How We Use Your Information

  • To Provide and Improve Our Services: We use your information to deliver the services you request, such as managing sign-ups for our waiting list and addressing your queries.
  • Verification: When using our address services, we may need to verify your identity. In these cases, your personal information and identification documents may be processed via an external identity verification service.
  • Communication: We may use your contact information to send you service-related updates, information about new products, or changes to our policies.
  • Website Functionality: We use essential cookies and similar technologies to make sure the website works as intended, and we also deploy Google Analytics cookies (activated only once you’ve given consent) to monitor performance and usage patterns.

4. How We Share Your Information

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website and deliver our services (e.g., identity verification providers once selected). These providers are obligated to protect your information and only use it for the purposes for which it was shared.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Although we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Specific retention periods may vary based on the type of data and the services provided.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Access: The right to request access to the information we hold about you.
  • Correction: The right to request that we correct inaccurate or incomplete data.
  • Deletion: The right to request that we delete your personal information.
  • Objection: The right to object to the processing of your data under certain circumstances.

If you wish to exercise any of these rights or have questions about your data, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use two types of cookies on our site:

  • Essential Cookies: Strictly necessary for core functionality—security, navigation, login, payments, etc. These are always active and can’t be turned off without breaking essential features.
  • Analytics Cookies: Powered by Google Analytics (e.g. _ga, _gid, _gat), these collect only aggregated, non-identifying information (page views, session length, referrer). They are loaded only after you’ve given consent via our cookie banner. You can withdraw your consent or disable these at any time in your browser settings.

Should we introduce any additional tracking technologies in the future (for marketing, advertising, social widgets, etc.), we will update this Privacy Policy and obtain your explicit consent before setting them.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us immediately so that we can delete it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bromley Virtual Hub Ltd (trading as Sevenoaks Virtual Hub)
Office 12, 12 Farwig Lane
Bromley, BR1 3RB
United Kingdom
Company No: 16295410
Email: [email protected]
Phone: 01732 444850